Returns & Exchanges

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, unworn and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
* Gift cards
* Some health and personal care items

To complete your return, we require a pack slip, receipt or proof of purchase.

There may be certain situations where only partial refunds are granted or that refunds are not approved: (if applicable)
* Any item not in its original condition, is damaged, clearly worn or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-14 business days minus the cost of the return shipping (if you used the return label included in the original packaging). See instructions below on how to return an item.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account. There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@shopthegrove.com.

Merchant name will post to your bank account as: SP * SHOP THE GROVE

Final Sale items (if applicable)
Only regular priced and sale items may be refunded, unfortunately final sale items cannot be refunded.

Exchanges (if applicable)
If you need to exchange an item for a different size send us an email at info@shopthegrove.com. We will let you know if we have the size in stock. If so, follow return directions below.

 

How to return an item:

Step 1: Repack all contents in the original packaging. Some items consist of several parts or pieces. Always return the entire item or set for a replacement or refund. 

Step 3: Choose a return method:

Option A: Use the Return Label provided in your original packaging with your pack slip. If you lost your pack slip, contact The Grove at: info@shopthegrove.com. You will need to include a pack slip before shipping back items for return. Please write the following on the pack slip: item(s) you would like to return and reason for return. 
Option B: Use a shipping carrier of your choice.

Step 4: Cover/remove all original shipping labels on the box or package it arrived in.

If you're using the included Return Label, remove the label and affix it to your package. Enclose your pack slip and return the package to USPS. Your return fee is deducted from your refund, or in the event of exchange, charged to the credit card used for the original order. Your shipping service is the same as selected at the original checkout.

If you're returning through a shipping carrier of your choice, select ground service and insure the item for full value of the merchandise being returned. Remember to enclose the pack slip in the package. Send your package to: The Grove, 1255 Boland Pl, Richmond Heights, MO, 63117, United States. 

For returns, credits to a credit card will be applied upon processing, but may not appear on your statement for one to two billing cycles.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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